1. Introduction

Safely Inc. ("we," "our," or "us") operates the Safely platform that connects clients with verified security professionals. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Personal Information

• Name, email address, and phone number
• Profile information and preferences
• Payment information (processed securely by Stripe)
• Location data for service matching
• Government-issued identification for verification

2.2 Usage Information

• Service requests and booking history
• Communication logs and messages
• Device information and IP addresses
• App usage analytics (privacy-focused)

3. How We Use Your Information

• Provide and maintain our security services platform
• Verify identity and credentials of security professionals
• Process payments and manage billing
• Facilitate communication between clients and guards
• Improve our services and user experience
• Comply with legal obligations and regulations
• Prevent fraud and ensure platform safety

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in platform operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions
• Consent: When you explicitly consent to sharing

5. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for sensitive communications
• Secure data storage with AWS KMS encryption
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Secure payment processing through Stripe

6. Your Rights (Quebec Law 25)

Under Quebec's Law 25, you have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Withdrawal of Consent: Withdraw consent for data processing

7. Data Retention

• Active Accounts: Data retained while account is active
• License Information: Retained for 2 years after account closure
• Chat Messages: Retained for 18 months
• Audit Logs: Retained for 12 months
• Payment Records: Retained as required by law

8. Cookies and Tracking

We use minimal cookies and tracking technologies:

• Essential cookies for platform functionality
• Privacy-focused analytics (Plausible)
• No third-party advertising cookies
• No cross-site tracking

9. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: